Position Title: Customer Service Technician Entry Level
Purpose: Responsible for supporting the National Service Desk (NSD) organization to ensure Veteran Administration Technology Infrastructure Services are delivered to meet customer business needs and expectations. Receives and responds to customer problems, issues, requests. Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents. Provides first level support for resolution of customers’ incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. Job is performed with general supervision. Reports to Supervisor.
Desirable Position Requirements:
Sample Daily Tasks:
EmeSec Incorporated is committed to providing equal opportunity to all its employees and applicants for employment. It is the policy of the firm to hire, train and promote its employees and to administer all other employment policies without regard to race, color, religion, age, gender, gender expression and gender identity, national origin, citizenship status, sexual orientation, marital status, religious affiliations, alienage, veteran status, and without regard to the disability of qualified people or on any other basis prohibited by applicable federal, state or local civil rights laws.